You can automatically notify the requester of a work item of the progress of his request by email.

Follow the steps below to complete this configuration:

1. Open the desired process in the process editor.
2. Go to the “properties” tab and to the “execution” part.
3. Activate the option “Notify requester”.

From then on, if the requester has enabled the “Notifications” option in the portal, then he will receive a notification and an email notifying him of the progress of the work item for each task in the process.

Here are the steps to enable the “Notifications” option:

1. The user who will create the work item must go to the portal.
2. He must then access the “New Request” page.
   
   
3. He can then activate the “Notifications” option.