In the portal, HEFLO now gives the possibility to see work items that have been initiated by a person who is part of the same department as the logged in user.
- Go to the “Portal”.
- Click on “My Requests”.
- You will find the list of work items initiated by yourself or by a user who is part of your department if your user role is configured with this option. Otherwise the logged in user will only see the work items he initiated.
- You will find information about the “requester” of the work item, in addition to the standard information available in this screen.
How do I give access to this feature to a specific role?
A new option is available when assigning features per process. This option allows the user to see all work items in the portal that were initiated by a user who is part of the same department.
Warning: The native roles: Administrator, User and Portal only do not have this function activated and these roles cannot be modified. If you wish to activate this functionality for a user configured with one of these roles, you will then have to create a new role, and associate it in addition to the native role already associated with the user concerned.
To learn more about how to create or update a user role: Roles on HEFLO.